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I. Account Usage Guidelines
(I) Account Registration and Verification
Registration Requirements: Users must be at least 18 years of age (minors must register with a legal guardian) and provide true and valid personal information (such as name, mobile number, email address, delivery address, etc.), ensuring that this information matches their ID. The platform assumes no responsibility for any issues such as account abnormalities or order failures caused by false information.
Account Verification: To ensure cross-border transaction security, users purchasing cross-border imported goods must complete real-name verification (submitting photos of both the front and back of their ID card or passport information). Verification information will be used solely for customs clearance and compliance review and will be kept strictly confidential by the platform and may not be used for any other purpose. Users who fail to complete real-name verification will not be able to place orders for cross-border goods.
(II) Account Management Responsibilities
Account Ownership: Each user may only register one platform account. Account ownership belongs to the platform, and the user only has the right to use it. Account transfer, rental, or lending is prohibited. The account registrant bears full responsibility for any financial losses or order disputes arising from account sharing. Security Maintenance: Users must create a sufficiently complex password (including letters, numbers, and special symbols) and change it regularly. If any unusual login activity (such as logging in from a different location or from an unfamiliar device) or fund changes are detected, the account must be immediately frozen and the password changed through platform customer service. The platform assumes no direct liability for account theft due to user misuse, but will assist in investigating transaction records.
II. Product Browsing and Purchasing Rules
(I) Product Information Review
Information Reference: Product information displayed on the platform (including price, specifications, origin, inventory, after-sales service, etc.) is provided by participating merchants. The platform conducts basic verification but does not guarantee absolute real-time information (for example, inventory may fluctuate temporarily due to multi-channel sales). Users must carefully review product details before placing an order, especially for cross-border products, such as "tax information," "delivery area," and "usage restrictions." If you have any questions, please contact the merchant or platform customer service for confirmation. Prohibited Illegal Operations: Users may not use scraping tools, automated scripts, or other technical means to bulk-grab product information. Users may not use platform resources for commercial analysis, data resale, or other activities. Violators may be subject to account suspension and legal action
(II) Order Generation and Fulfillment
Order Submission: After confirming the product information and submitting the order, users must accurately enter the delivery address (including zip code and contact number), select the payment method, and ship method. Core information (such as product model and delivery address) cannot be modified after the order is submitted. If modifications are required, please contact customer service before the merchant ships the product. Adjustments can only be made with the merchant's consent. The platform is not responsible for any shipping delays caused by modifications.
Order Cancellation:
Users can cancel their orders before the merchant ships the goods. The platform will review the cancellation within 24 hours and, upon approval, will fully refund the payment (refund processing time is subject to the payment institution's regulations, typically 1-7 business days).
Orders that have already shipped (including cross-border goods that have entered customs clearance) cannot be canceled directly. Returns and exchanges must be requested after the goods arrive, in accordance with the after-sales service policy. Any resulting shipping costs and customs duties are the responsibility of the user (excluding product quality issues).
III. Payment and Fee Explanation
(I) Payment Operation Guidelines
Payment Method Selection: The platform supports bank card transfers. Users must select a payment account under their own name. Transactions using other people's accounts or illegal funds are prohibited. If a payment fails due to a payment account issue (such as a freeze or limit), you must contact the payment institution to resolve the issue.
Payment Security Tip: During the payment process, the platform will not request sensitive information such as payment passwords or SMS verification codes for any reason. If you receive a payment notification that appears to be fraudulent, you must immediately stop the transaction and contact the platform's official customer service to verify the information to avoid fina